Premium Infrastructure
Thinking about switching providers? We know the migration process can be stressful. That's why Gubax strives to make the transition to your new hosting account easier, transferring website files, databases, emails and scripts, subject to the rules and conditions below.
Before requesting migration, we recommend carefully reading the policies described below.
If your current provider uses cPanel/WHM, Gubax can carry out the migration process in an automated, fast and secure way, including the transfer of files, databases, email accounts and compatible settings.
After purchasing a Hosting or Reseller plan on our site, one (1) free migration is offered per order. Additional migrations must be evaluated beforehand by the Technical Department, upon request for a quote.
Gubax does not perform migrations of a downgrade nature. In such cases, the customer must carry out the migration themselves or request a quote from the Technical Department, when available.
Migration from Hosting plans to Reseller plans can be done free of charge. However, if the hosting contains additional domains on shared plans, the customer must separate them on their own or consult the Technical Department for evaluation and a possible quote.
We do not perform individual migration of additional domains on shared plans. Migration takes place through a full account backup, which is transferred between servers so the customer can make the necessary adjustments after completion.
If the customer has a Reseller plan and wishes to transfer more than one domain to a Hosting plan that allows additional domains, the migration must be carried out by the customer themselves or through a quote from the Technical Department.
Free migration conditions vary according to the volume of data and the number of accounts involved. Free migration covers accounts with up to 10GB of data, including files, emails, databases and other hosting components.
For accounts exceeding 10GB of data, an additional fee of R$ 5.00 (five reais) will be charged per exceeding gigabyte, except for the PRO SSD Hosting, WordPress SSD Hosting and Online Store Hosting plans, which must be individually assessed for feasibility.
| Plan | cPanel Transfers | Manual Transfers | Maximum Data Volume |
|---|---|---|---|
| Shared Hosting | 01 | 01 | Up to 15GB |
| Reseller | 30 | 10 | Up to 70GB (all accounts) |
| VPS | 30 | 10 | Up to 70GB (all accounts) |
| Linux Dedicated Server | 50 | 10 | Up to 200GB (all accounts) |
Customers whose needs exceed the limits above should request a specific quote from the Migration team.
Migration requests are processed during business hours, Monday through Friday.
It is not possible to set a fixed timeframe for completing migrations, since the process can be impacted by external factors, such as limitations of the origin server, incomplete or incorrect information provided by the customer, or technical restrictions of the migrated environment.
Gubax will make its best efforts to complete the migration in the shortest possible time, safely and effectively.
After migration is completed, the customer will be notified via a support ticket with the necessary instructions for the DNS change and other adjustments.
If the customer has their own backup of files or databases, the Gubax team can perform the restoration free of charge, provided the files are already available in the customer's hosting account.
Files must be uploaded by the customer themselves via FTP. We do not restore backups stored on external platforms, such as Google Drive, Dropbox or similar.
Gubax reserves the right to review and update these migration policies at any time, with or without prior notice.